Help & Support
Last updated: January 2025
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Having trouble with TrainTrack? Our support team is ready to help you.
Account & Data Management
Frequently Asked Questions
How do I track my workouts?
Go to the Workouts tab and tap "Log Workout." You can choose from suggested workouts or create a custom entry. Enter your results and save to track your progress over time.
How do I join a gym or program?
Go to the Explore tab and search for your gym/program. Tap on it and request to join. If you have an invitation code, enter it when prompted during the joining process.
Can I use the app without internet?
Yes, TrainTrack works offline for most features. You can log workouts and view previously loaded content without internet. Your data will sync automatically when you reconnect.
Share Your Feedback
We're constantly improving TrainTrack based on your feedback. Let us know how we can make the app better for you.
Send FeedbackSupport Policies
Response Time: We aim to respond to all support inquiries within 1-2 business days.
Data Requests: For account data requests, please allow up to 7 business days for processing.
Refunds: Refund requests for in-app purchases should be directed to the appropriate app store (Apple App Store or Google Play).
Business Hours: Monday through Friday, 9 AM to 5 PM Eastern Time.